Privacy Policy

We may collect:

Name, email address and phone number.

Fitness goals and training preferences.

Relevant health information, injuries and medical history.

Training progress and fitness assessments.

Booking and membership information.

Payment and transaction information.

Information submitted through our website or Meta lead forms.

Website activity and advertising interaction data.

We collect information reasonably necessary to operate our business and provide our services.

Where required, we obtain consent before collecting sensitive health information.

We may use your information to:

Respond to enquiries.

Arrange free personal training consultations.

Provide personal and group training services.

Create personalised exercise and nutrition plans.

Monitor training progress.

Manage memberships and bookings.

Process payments.

Communicate with clients.

Improve our services.

Measure advertising performance.

Send marketing communications where permitted by law.

We may collect relevant health information to help us provide appropriate training services.

We take reasonable steps to protect this information and only share it with authorised people where necessary, with consent or as permitted by law.

We will not publish identifiable client results, photographs or testimonials without permission.

Our website may use cookies and tracking technologies, including the Meta Pixel.

These technologies help us understand website visits, measure advertising results and improve our marketing.

Information collected may include pages visited, browser information, device identifiers and interactions with advertisements.

Some information may be processed by Meta and other technology providers under their respective privacy policies.

We aim to prevent sensitive health information from being transmitted to advertising platforms without an appropriate lawful basis and any required consent.

Visitors may manage certain tracking preferences through browser and advertising platform settings.

We may share information with trusted providers where reasonably necessary to operate our business.

These may include:

Authorised Odyssey coaches and staff.

Booking and membership software providers.

Payment processing providers.

Website hosting providers.

Advertising and analytics platforms.

Professional advisers.

We take reasonable steps to ensure personal information is handled appropriately.

We may also disclose information where required or authorised by law.

We take reasonable steps to protect personal information against misuse, loss, unauthorised access and disclosure.

Information may be stored using electronic systems and trusted service providers.

We retain information for as long as necessary to meet operational and applicable legal requirements.

Health records are retained in accordance with applicable Victorian and Australian requirements.

Some technology providers may process or store information outside Australia.

Odyssey Personal Training will identify relevant overseas disclosures and countries where required before finalising this section.

We take reasonable steps to comply with applicable privacy obligations when disclosing information overseas.

We may contact people who enquire about our services regarding their enquiry or consultation.

We may also send promotional communications where permitted by law.

Recipients can request that promotional communications stop at any time.

We do not use sensitive health information for direct marketing without consent where required.

Individuals may request access to personal information held about them or request corrections to inaccurate information.

Requests can be made using the contact details below.

We may verify identity before providing access and will respond within a reasonable timeframe.

If someone has concerns about how their information has been handled, they can contact Odyssey Personal Training.

We will review concerns and aim to respond within 30 days.

Individuals may also contact the Office of the Australian Information Commissioner or Victoria's Health Complaints Commissioner, where applicable.

We may update this Privacy Policy when our services, business practices or legal requirements change.

The latest version will be made available on our website.